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Customer Service Representative

Nixon

N/A

Job Description

BUSINESS ANALYST AND SQL SERVER REPORTING SERVER REPORT WRITER

CUSTOMER SERVICE REPRESENTATIVE, TEMPORARY

Nixon is currently looking for a temporary Customer Service Representative to join the Nixon Customer Service team. We operate in a fast paced, fun, and high-growth environment. The right candidate will be customer service oriented, energetic, organized, and excited to be part of a team that is a leader in its industry.

ESSENTIAL FUNCTIONS:

Manage a high volume of phone and digital inquiries (100+ daily).
Demonstrate great phone etiquette and a strong level of enthusiasm when interacting with customers.
Analyze and report customer call information to identify key business opportunities and maximize calls answered rate.
Provide excellent customer service with developed product knowledge information.
Use strong problem solving skills to find creative solutions to customer issues.
Support and effectively communicate Nixon’s warranty policy and repair service process to customers.
Assist customers with technical support and provide solutions to service issues.
Provide knowledge related to Nixon web site offerings.
Report any web enhancement opportunities to the online team.
Monitor the accuracy of transaction information related to sales orders, returns and service orders for efficient processing.
Preserve sales order integrity by managing revisions and cancellations to ensure orders are ready for allocation by requested ship dates.
Collaborate with transportation companies to help resolve shipment refusals and product delivery issues.
Cover front reception area as needed.

REQUIREMENTS:

Bachelor's degree preferred
3+ years experience in customer service/support
Exceptional customer service standards
Team player with a high standard for quality of work and a “can do” attitude
Strong problem solving skills and the facility to maintain a professional dialogue at all times
Ability to prioritize and organize tasks in a fast paced environment
Excellent communication skills and the ability to influence others
Strong knowledge of MS office applications (Excel, Word, Outlook)
Report building skills and spreadsheet maintenance
Clear understanding of protecting the financial bottom line

How to Apply:

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